lemon888 Privacy Policy

This Privacy Policy is an official document outlining lemon888's commitment to protecting the personal information of users who register and use our online gambling platform. As a platform operating under international licensing, lemon888 adheres to globally recognised data protection standards.

By registering an account at lemon888 or continuing to use our services, you agree to the terms set out in this Privacy Policy. We encourage all users to read this document carefully before starting any gambling activity on this platform.

The terms "personal data" or "personal information" in this document refer to any information that can identify an individual either directly or indirectly, including name, identity card number (MyKad), email address, mobile phone number and financial details.

lemon888 collects several categories of information to ensure the platform operates correctly, meets regulatory requirements and provides a suitable gaming experience for each player. The information collected is divided into three main categories:

Information provided directly by the user:

• Full name as shown on MyKad or passport
• Identity card number (MyKad) or passport number for identity verification purposes
• Email address used during registration
• Active mobile phone number
• Date of birth to verify age eligibility (players must be 21 years of age or above)
• E-wallet information and payment methods used for deposits and withdrawals
• Account username and password

Technical information collected automatically:

• IP address of the device used to log in
• Device type, operating system and internet browser
• Geographic location based on IP (state and country only)
• Session log data including login time, logout time and in-account activity
• Platform technical performance data and error reports

Gambling activity information:

• Betting history, total deposits and withdrawal records
• Games played including slots, live casino, sports betting and blackjack
• Bonus usage and eligibility for the VIP programme
• Personal betting limit settings configured by the user

Every use of personal data by lemon888 has a clear and legitimate purpose. We do not process your data beyond what is necessary to provide the services you use.

• Account management:  Creating, verifying and maintaining your lemon888 account, including identity checks (KYC) required by licensing regulations.
• Payment processing:  Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto and carrying out withdrawals to your account within the specified timeframe.
• Fraud prevention:  Detecting and blocking suspicious activity, bonus abuse or unauthorised access attempts to your account.
• Customer support:  Providing assistance via live chat and email 24/7 in Bahasa Melayu and English more effectively.
• Regulatory compliance:  Meeting reporting obligations to licensing authorities and ensuring responsible gambling standards are upheld.
• Platform improvement:  Analysing aggregated usage patterns to improve the performance, interface and game options at lemon888.
• Service communications:  Sending important notifications about your account, policy updates and relevant bonus information to users who have agreed to receive them.

lemon888 follows a data minimisation principle — we only share information that is genuinely necessary with selected third parties, and every share is subject to strict confidentiality agreements.

The following are circumstances in which user information may be shared:

• Payment service providers:  Processing parties such as e-wallet payment gateways and online banking (FPX) receive only the minimum data needed to complete a transaction.
• Game software providers:  Game studios authorised to operate on the lemon888 platform may receive technical game session data that does not directly identify individuals.
• Licensing and regulatory bodies:  lemon888 is required to provide certain information to international licensing authorities when lawfully requested in accordance with the terms of the licence held.
• Fraud prevention agencies:  In cases involving suspected fraud or illegal activity, relevant information may be shared with the appropriate bodies to protect other users.
• Legal proceedings:  Under a court order or direction from a lawful authority, lemon888 may be required to disclose certain information as required by law.

lemon888 strictly does not sell users' personal information to any party for marketing or other commercial purposes. Any sharing is done solely on the basis of operational necessity or legal obligation.

lemon888's security infrastructure is built on a layered protection approach. We invest continuously in the latest security technologies to ensure players' personal information remains secure at all times.

• Encryption of data in transit using TLS/SSL 256-bit protocols for all communications between your device and lemon888 servers.
• Encryption of data at rest on servers using industry-standard encryption algorithms.
• Strict internal access controls — only authorised staff have access to sensitive user data, and every access is logged for internal review.
• Regular security testing by independent cybersecurity teams to identify and address vulnerabilities.
• An intrusion detection system (IDS) that monitors incoming traffic in real time.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of security.

The lemon888 website uses cookies and similar local storage technologies to keep the platform running smoothly and to improve the user experience over time.

The cookies used by lemon888 fall into several types:

• Session cookies:  Temporary cookies that expire when you close your browser. They store your login information and current session preferences.
• Persistent cookies:  Stored for a set period to remember your language preference, display settings and game preferences.
• Functional cookies:  Required for the basic operation of the platform, including security, authentication and payment processing.
• Analytical cookies:  Collect usage data anonymously to help us understand which parts of the platform are used most often.

You can control or delete cookies through your internet browser settings. Please note that blocking functional cookies may affect your ability to log in or use certain platform features.

As a registered player, you have certain rights regarding your personal data. lemon888 is committed to facilitating the exercise of these rights through our 24/7 customer support team.

• Right of access:  You may request a copy of all personal information we hold about your account.
• Right of rectification:  If your personal information is inaccurate or incomplete, you may request a correction at any time.
• Right of erasure:  In certain circumstances and subject to legal compliance requirements, you may request that your personal data be deleted from our systems.
• Right to restrict processing:  You may request that the processing of your personal data be restricted in certain situations.
• Right to object:  You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability:  You may request your data in a structured, machine-readable format for transfer.

To exercise any of the above rights, contact the lemon888 support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

lemon888 retains users' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal and licensing obligations.

• Active account data is retained for as long as your account is active and for the period following account closure as required by licensing requirements.
• Financial transaction records are retained for the period required by applicable international financial laws.
• Technical logs and session data are retained for a limited period for security and technical troubleshooting purposes.
• Once the retention period ends, data is securely deleted or fully anonymised so that it cannot be linked to any individual.

lemon888 strictly does not permit individuals under the age of 21 to register or use this platform. This is not only our company policy but also a legal requirement that must be followed.

We do not knowingly collect personal data from individuals under the age of 21. All registration applicants are required to verify their age through an identity verification (KYC) process involving official documents such as MyKad or passport.

Should lemon888 find that data has been collected from an underage individual, we will take immediate steps to delete that data and close the relevant account without prior notice.

lemon888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in business practices, legal requirements or improvements in the way we protect user data.

If the amendments made are significant and have a material effect on user rights, we will notify registered users via email or in-platform notifications before the amendments take effect.

Your continued use of lemon888 services after the effective date of any amendment is considered acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, the lemon888 support team is ready to assist.

• Live Chat:  Available 24/7 directly through the lemon888 platform in Malay and English.
• Email:  Contact us at [email protected] for privacy and data protection enquiries.

For official requests relating to data access or deletion rights, please clearly state the purpose of your request along with your lemon888 account username. We will respond within a reasonable timeframe.